Info
Welcome. For answers to any of your questions you can:
1. Use the chat at the top left of your screen in SUPPORT MODE.
2. Browse the frequently asked questions on this page.
3. Contact us directly.
What is the chat section?
The chat section is where you can talk with RUHAH's trained artificial intelligence about styling, shopping, or getting support. It's located at the top left of the screen and can be accessed by clicking the empty brackets symbol.What are the different chat modes?
- Styling Mode: Get instant outfit recommendations based on occasions or refine searches using items from your closet.
- Shop Mode: Search for real products from our partner brands that you can purchase directly through RUHAH.
- Support Mode: Get help with any questions or issues you might have with the platform.
Can I purchase items recommended in Styling Mode?
Typically no - Styling Mode uses virtual items representing clothes you already own. However, if an item is connected to a real product for sale, you'll see a "BUY NOW" button that directs you to the brand's website.How do I search for products in Shop Mode?
Describe the product you're looking for by its appearance, fabric, and characteristics (e.g., "blue striped shirt"). Our AI will show the most relevant products from our catalogue that are available for immediate purchase.How does ruhah's search engine work?
Our ai matches your input with products in our catalogue and displays the closest results.You can search by
- Describing with words.
- Using an item from an outfit as reference.
Can I refine my search results?
Currently not in the same session.To continue exploring you can create a new search adjusting your keywords.
What payment methods are accepted?
All payments are securely processed via Stripe, which accepts- Visa
- Mastercard
- American Express
- More major credit/debit cards
How are the orders fullfilled work?
We partner with multiple brands and each brand handles their own fullfillment.Delivery costs vary per brand and are estimated before checkout.
Is my payment information secure?
Absolutely. Stripe uses bank-level encryption, and ruhah never stores your card details.Who handles fullfillment?
All deliveries, returns and exchanges are handled exclusively by our partner brands.Are returns and refunds offered?
Yes. As per our partner agreement, all our brands offer returns.Is there a order confirmation and tracking number?
After each order the brand will email to you information regarding the tracking and expected shipping time.Does the company ship to my country?
- Depends on the product, but most of our partners offer international shipping.
- This should be mentioned in the shipping section of the product page.
- If it is not clear, you can visit the brand's website.
- If it is still not clear, you can contact us and we will be happy to help.
Who should i contact in case of a delay or any issue?
- First contact the brand and try to sort if out.
- If the issue persists, contact us and we will do our best to help.
What is the Feed?
The Feed is where you discover content from other RUHAH users. It's divided into three tabs: Posts, Outfits, and Liked, each showing different types of content from the community.What's in each tab of the Feed?
- Posts Tab: Shows posts created by partner stylists and other users. You can like, comment, and use the "find similar" feature to shop detected clothing items.
- Outfits Tab: Displays outfits curated by users for various asks. You can save outfits to your lookbook and shop similar products.
- Liked Tab: Shows products that other users have liked, helping you discover popular items available for purchase.
How do I earn from my Feed activity?
- If someone buys a product similar to an item in your post, you earn 10% of the sale
- If someone purchases a product through your liked items, you earn 10%
- Outfit creators earn 10-20% when users buy products similar to items in their outfits
Who can see my posts in the main Feed?
Only posts from partner stylists appear in the public Feed for all users. Posts from regular users are only visible on their own profiles unless you specifically visit their page.How do I save outfits I like?
Click the + (plus) sign under any outfit in the Outfits tab to save it to your Lookbook archive or custom chapters for future reference.Can I make my profile private?
Yes. At profile > account > settings > profile visibility.What are the images shown at vote?
-
Outfits created by different users and stylists. Both outfits shown are curated by two different humans for the same ask.
What happens when i click on one?
You vote for it as being better than the other.Why should I vote?
- You get +1 credit for every vote, which you can use on private asks and discounts.
- You get ideas of what is popular in real-time.
- You see how your taste compares with other people's.
What is the Closet?
Your Closet is a virtual collection that mirrors the clothes you own in real life. It helps you create outfits using your actual wardrobe and allows others to style you using only items from your closet when you create an "ask."How do I add items to my Closet?
You can add items two ways:- Search Catalogue: Browse RUHAH's catalogue of 1000+ basic items that match what you own.
- Upload From Library: Take pictures of your actual clothes - our software automatically detects characteristics and prettifies the images.
What's the difference between Closet and Wishlist?
- Closet: Items you actually own in real life
- Wishlist: Items you're interested in or want to purchase someday
How does my Closet help with styling?
When creating an "ask" for an outfit, you can choose "My Closet" as the clothing source, which means curators can only use items from your virtual closet to create outfits for you, ensuring you actually own all the pieces.What is the studio?
The place where you can create outfits for other users.Who can curate outfits?
All registered users.What is an ask?
A brief note requesting an outfit curation.Who curates the outfits for the asks?
Other ruhah users and partner stylists.Are all asks public for everyone to see?
- By default yes.
- Visibility can be limited only to users you follow.
When is the outfit ready?
Usually in 1-5 hours.Who are our partner stylists?
Professional or amateur stylists we collaborate with.As a stylist, how do i earn money?
Every time a user purchases a product from an outfit you created for them.How much do i earn?
10% of the final price.What are the benefits of being a stylist partner?
- Promotion.
- Money.
- Editorials.
Who are our brand partners?
Clothing brands that sell their clothes on ruhah.How can my brand join the partner program?
Please contact us, we will be happy to talk.What types of brands do you partner with?
We want to have representation from as many styles as possible, popular or niche.What are the requirements to join the partner program?
We have a minimum set of requirements related with- Creation conditions of clothes.
- Types of materials used.
- Technological competency.
- Availability.
Open Role – Full Stack Engineer
(remote, with 4 in-person meetings per year)
Will work directly with the founders to build and scale a revolutionary fashion-shopping platform.
Must be self-driven, high-agency, with the ability to master new skills quickly and deeply.
Main Responsibilities:
- Build our AI clothing recommendation assistant
trained on the products of our constantly evolving catalogue. - Develop and maintain CI/CD pipelines to automate
testing, building, and deployment processes. - Design, develop, and maintain high-performance and scalable RESTful APIs
using Python and the Django framework.
- Experience designing and deploying RAG pipelines in real-world applications.
- Experience building and deploying API-driven applications.
- Familiarity with Docker and Django.
- Familiarity with vector databases, semantic search, and prompt engineering.
- Use Title "Full Stack Engineer - YourFirstName".
- All formats are welcome.
- You get £10,000 if you refer someone that will be hired.
For customer care or any other enquiries contact@ruhah.com