How does ruhah's search engine work?

Our ai matches your input with products in our catalogue and displays the closest results.

You can search by

• Describing with words.
• Using an item from an outfit as reference.

Can I refine my search results?

Currently not in the same session.

To continue exploring you can create a new search adjusting your keywords.

Can I make my profile private?

Yes. At profile > account > settings > profile visibility.

What payment methods are accepted?

All payments are securely processed via Stripe, which accepts

• Visa
• Mastercard
• American Express
• More major credit/debit cards

How are the orders fullfilled work?

We partner with multiple brands and each brand handles their own fullfillment.

Delivery costs vary per brand and are estimated before checkout.

Is my payment information secure?

Absolutely. Stripe uses bank-level encryption, and ruhah never stores your card details.

What are the images shown at vote?

• Outfits created by different users/stylists.
• Editorial looks curated by our team.

What happens when i click on one?

You vote for it as being better than the other.

Why should I vote?

• You get +1 credit for every vote, which you can use on private asks and discounts.
• You get ideas of what is popular in real-time.
• You see how your taste compares with other people's.

Are the outfits in the feed page ranked?

Yes.

How are they ranked?

Mostly by daily or weekly popularity.

Can I filter the types shown?

Yes. At profile > accounts > settings you can filter by style, location and timeframe.

What is the studio?

The place where you can create outfits for other users.

Who can curate outfits?

All registered users.

What is an ask?

A brief note requesting an outfit curation.

Who curates the outfits for the asks?

Other ruhah users and partner stylists.

Are all asks public for everyone to see?

• By default yes.
• Visibility can be limited only to users you follow.

When is the outfit ready?

Usually in 1-5 hours.

Who are our partner stylists?

Professional or amateur stylists we collaborate with.

As a stylist, how do i earn money?

Every time a user purchases a product from an outfit you created for them.

How much do i earn?

10% of the final price.

What are the benefits of being a stylist partner?

• Promotion.
• Money.
• Editorials.

Who are our brand partners?

Clothing brands that sell their clothes on ruhah.

How can my brand join the partner program?

Please contact us, we will be happy to talk.

What types of brands do you partner with?

We want to have representation from as many styles as possible, popular or niche.

What are the requirements to join the partner program?

We have a minimum set of requirements related with

• Creation conditions of clothes.
• Types of materials used.
• Technological competency.
• Availability.

Open Role – Full Stack Engineer
(remote, with 4 in-person meetings per year)

Will work directly with the founders to build and scale a revolutionary fashion-shopping platform.

Must be self-driven, high-agency, with the ability to master new skills quickly and deeply.

Main Responsibilities:

• Build our AI clothing recommendation assistant
  trained on the products of our constantly evolving catalogue.
• Develop and maintain CI/CD pipelines to automate
  testing, building, and deployment processes.
• Design, develop, and maintain high-performance and scalable RESTful APIs
  using Python and the Django framework.

Technical Requirements:

• Experience designing and deploying RAG pipelines in real-world applications.
• Experience building and deploying API-driven applications.
• Familiarity with Docker and Django.
• Familiarity with vector databases, semantic search, and prompt engineering.

Please send your 1-page cv at contact@ruhah.com
- Use Title "Full Stack Engineer - YourFirstName".
- All formats are welcome.
- You get £10,000 if you refer someone that will be hired.

Who handles fullfillment?

All deliveries, returns and exchanges are handled exclusively by our partner brands.

Are returns and refunds offered?

Yes. As per our partner agreement, all our brands offer returns.

Is there a order confirmation and tracking number?

After each order the brand will email to you information regarding the tracking and expected shipping time.

Does the company ship to my country?

• Depends on the product, but most of our partners offer international shipping.
• This should be mentioned in the shipping section of the product page.
• If it is not clear, you can visit the brand's website.
• If it is still not clear, you can contact us and we will be happy to help.

Who should i contact in case of a delay or any issue?

• First contact the brand and try to sort if out.
• If the issue persists, contact us and we will do our best to help.

For customer care or any other enquiries contact@ruhah.com